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Accessing your Email from the Webmail Interface

Note

Email Hosting Orders activated on or after 2 July, 2009, will have a separate Email management and Webmail interface. 1

As an alternative to downloading and viewing your emails using Email Clients, Karmabiz.com provides you a Web-based interface to access your emails online from anywhere. We provide rich innovative user-interfaces that are specifically designed for business users. The Webmail interface allows each of your users to manage their emails, address book, tasks, appointments, password, email forwarding options, auto-responders, etc. in an effective manner.

To access your Webmail interface, you can use the URL of the form http://webmail.yourdomainname.com. Here, you would need to login with the your email address and the corresponding password.

Note

Please note the following information related to your usage of Karmabiz.com's Email Hosting service:

  • Before you start using Karmabiz.com's Email Hosting service, you need to either:

    • modify the Name Servers of your domain name to Karmabiz.com's Name Servers, 2 or

    • create the necessary DNS Records on the existing Name Servers of the domain name.

    If the MX Records created on the existing Name Servers do not point to the IP addresses of Karmabiz.com's Email Server, anyone sending emails to email addresses using Karmabiz.com's Email Hosting service will encounter the following bounce back message:

    Attention

    Sorry, that domain isn't in my list of allowed rcpthosts (#5.7.1)

  • Karmabiz.com's Email Hosting Servers have basic anti-spam protection enabled. External Email Servers sending emails to Karmabiz.com's Email Hosting Servers are required to have proper, fully compliant Reverse DNS Records (also referred to as FCrDNS on the Internet). This helps Karmabiz.com's Email Hosting Servers detect trojaned computers trying to send us spam and/or viruses. Absence of a reverse DNS entry will result in the emails being rejected with the following message:

    Attention

    Client host rejected: cannot find your reverse hostname (#5.7.1)

    If emails sent to you by someone are being rejected due to a lack of a Reverse DNS Record, then the sender needs to contact the their Email Service Provider. The Email Service Provider need to add an appropriate PTR (Pointer) Record in their DNS Server. Also, a PTR Record must have a corresponding valid A Record.

    Example:

    If the sender Email Server is mail.senderdomainname.com and it is mapped to the IP Address 111.222.333.444, then the following DNS Records must exist:

    mail.senderdomainname.com. IN A 111.222.333.444

    111.222.333.444.in-addr.arpa. IN PTR mail.senderdomainname.com.

    One matching pair of PTR and A Records is sufficient. Hence, even if there are multiple A Records pointing to the same IP address, having any one of them in the PTR Record is sufficient.

    Additional Information

    RFC1912

    Note>

    Presence of a valid PTR Record does not exempt the sending Email Server from other anti-spam checks.

  1. 1. Email Help Center
  2. 2. Changing the Name Servers of your domain name